Privacy

KLÉAH Privacy Policy

Last Updated: 10/11/2025

KLÉAH (referred to as the “Site,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use our services, or make a purchase from https://kleahonlinestore.com (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

  • The “Last Updated” date at the top will reflect the most recent version.
  • Any significant changes will be posted on the Site.
2. Information We Collect

We collect information in three main ways: directly from you, automatically through your use of the Site, and from third parties.

2.1 Information You Provide Directly

You may provide personal information when you interact with our Services, including:

  • Contact Details: Name, address, phone number, email.
  • Order Information: Billing and shipping addresses, payment confirmation, purchased items.
  • Account Information: Username, password, security questions.
  • Shopping Activity: Items viewed, added to your cart or wishlist.
  • Customer Support: Information shared through messages or inquiries.

Note: Some features require you to provide personal information. If you choose not to provide this information, certain features may be unavailable.

2.2 Information Collected Automatically

We may collect certain information automatically using cookies, pixels, and similar technologies (“Usage Data”), such as:

  • Device type, browser type, IP address, and network information.
  • Pages visited, time spent on the Site, clicks, and other interactions.

We use this information to improve the Services, remember preferences, analyze usage, and optimize your experience.

2.3 Information from Third Parties

We may receive information about you from:

  • Vendors or service providers supporting our Site.
  • Payment processors for order fulfillment.
  • Analytics and advertising partners using tracking technologies.

Note: We are not responsible for the privacy practices or accuracy of information collected by third parties.

3. How We Use Your Information

We use personal information to:

  1. Provide Products and Services: Process payments, fulfill orders, arrange shipping, handle returns/exchanges, and manage your account.
  2. Marketing and Advertising: Send promotional communications, personalize content, and show relevant ads.
  3. Security and Fraud Prevention: Detect and prevent fraudulent or illegal activity.
  4. Customer Support & Communication: Respond to inquiries and improve our Services.
4. Cookies and Tracking

We use cookies to improve Site functionality, remember preferences, and analyze usage. Third-party services may also use cookies for marketing and analytics.

You can manage cookies through your browser settings, but blocking cookies may limit certain features.

5. How We Share Your Information

We may share your personal information with:

  • Service Providers: Vendors assisting with IT, payment processing, fulfillment, customer support, and analytics.
  • Business & Marketing Partners: For advertising and marketing purposes.
  • Affiliates & Corporate Group Members: For legitimate business purposes.
  • Legal & Regulatory Authorities: When required by law or to protect our rights and users.
  • Business Transactions: In cases of mergers, acquisitions, or bankruptcy.

Categories of Information Shared: Identifiers (contact, order, account info), commercial information (purchases, shopping activity), and internet/network activity.

We do not sell or disclose sensitive personal information to infer characteristics about you.

6. User-Generated Content

Content you post publicly (e.g., reviews) is accessible to everyone. We are not responsible for how others use this information. Always consider what you make public.

7. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before interacting.

8. Security & Retention

We take reasonable measures to protect your information. However, no system is completely secure. Avoid sharing sensitive information through unsecured channels.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, and enforce agreements.

9. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications.
  • Request restrictions on certain processing activities.

Contact us at [your email/contact link] to exercise your rights.

10. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: [email protected]